1) Liability
The person booking a trip for (also) other participants is jointly and severally liable for all others he/she registers. With regard to minor travelers, it must be demonstrated that parents/guardians have given permission.

2) Payment 
Upon conclusion of the travel agreement, the traveller must pay a down payment of 15% of the total travel sum. If applicable, the premiums due for travel and/or cancellation insurance, as well as any ticket costs, must be paid at that time. The remainder of the travel sum must be paid no later than eight weeks before the start date of the trip. If the booking is made within eight weeks prior to departure, the entire amount must be paid. 

3) Bathroom
The layout is often not what you are used to at home: it is not always possible to hang a shower head in the bathroom, and sometimes the shower curtain is missing or is affected by limescale and soap. Due to the influence of poor ventilation, moisture, soap, shampoo, etc., black spots may appear. However, this does not mean that the bathroom is dirty.

4a) Balcony
Despite the fact that many rooms feature a balcony and a surcharge is often paid for this, please bear in mind that in most cases, balconies offer insufficient space to stretch out or sunbathe. Often, a balcony is only a few square meters in size and can accommodate one or two chairs without a table. Therefore, we cannot accept responsibility for the dimensions of the balconies.

4b) Beds
Beds and mattresses are often not like what you are used to at home; they are usually softer and sag more. Also, the beds and mattresses are usually no longer than 1.90m. The double mattresses can consist of a large mattress or two single mattresses. We have no influence on this.

5) Construction Activities
We are notified in advance of major and planned construction activities at an accommodation and will pass this on to you. However, it may occur that local authorities decide to carry out work on the public road spontaneously or to start new construction in the immediate vicinity without any prior notice. We cannot accept responsibility for any inconvenience or discomfort resulting from this.

6) Fire Safety
It is important to know and realize that safety standards abroad are usually lower than those applicable in your own country. Only a limited number of hotels comply with the European Commission’s recommendations regarding fire safety. In our discussions with hotels and landlords, we urge them to comply with these recommendations. However, we cannot exert any further influence on their implementation or supervision, as we are entirely dependent on the applicable local laws and standards. We cannot accept responsibility for this. Always familiarize yourself with the safety rules and escape routes of the accommodation where you are staying.

7) Public Holidays/Opening Hours
Various national, regional, and local holidays also occur abroad. It is possible that during your stay, tour, fly-drive, etc., a public holiday or special occasion is being celebrated in the country concerned, and that as a result, shops, museums, or other attractions may not be accessible to the public or may have limited opening hours. A limited schedule may also apply to public transport. We cannot accept responsibility for this.

8) Health
The standard of hygiene in newly developed tourist areas, as well as in longer-established regions, sometimes leaves something to be desired. It is therefore your own responsibility to take this into account and to be critical of what you eat and drink. Health advice or regulations may apply to the destinations offered here. For information, we refer you to your GP or the Municipal Health Service (GGD). If you regularly need to take medication, it is advisable to carry a copy of the prescription with you so that the medication can still be purchased abroad in the event of loss. If you have a physical ailment, it is wise to obtain thorough information from your travel agency regarding the facilities and accessibility of the accommodation.

9) Hotel Information
The demand for hotels has been enormous in recent years. Hotels receive so many bookings throughout the year that they sometimes do not get around to renovation work or general maintenance. We would like to point out that the standard of hotels as we know it in the Netherlands does not always apply to the hotels listed on this website.

10) Hotel Changes
For tours or trips, there is always the possibility that one or more hotel changes may need to be made at a fairly late stage or even during the trip. We reserve the right to do this for organizational reasons. We ask for your understanding in this matter. For those staying behind, we have the addresses and telephone numbers available upon request so that you remain reachable at all times.

11) Room Allocation
For apartments, bungalows, and hotels, room allocation is determined entirely at the discretion of the landlord. If you have indicated a preference, the landlord will attempt to accommodate it as much as possible, but cannot provide any guarantees. With an odd number of travelers, it is customary to place an extra bed in one of the rooms to accommodate three people. If you do not wish this, please mention it when booking.

12) Information
Do you want to know something about matters not included in the program? In those cases, do not hesitate to ask!  JSB  will answer you as thoroughly and as well as possible. And of course, you can always write, call, or email us!

13) Correct name
The name and your initials on your airline ticket must match the name in your passport. If it appears that both documents do not match, the airline has the right to refuse you.  JSB  is not liable for costs arising from the re-issuance of airline tickets or the consequences of any refusal.

14) Pests
At our tropical destinations, the climate can also bring some pests with it. Insects, mosquitoes, flies, and cockroaches simply occur in warm countries. They are harmless and have nothing to do with the level of hygiene. Mice and similar animals also occur in wooded areas. Unfortunately,  JSB cannot  accept any responsibility for this.

15) Deficiencies
It is always possible that you may notice a deficiency in the execution of the travel agreement at your destination or during the trip. Should this occur, please report your complaint immediately to the service provider, tour guide, or local representative concerned so that a solution can be found in a timely manner or perhaps immediately. If the deficiency or complaint cannot be resolved to your satisfaction, please request a written statement and contact us without delay. We are available 24 hours a day! If you have not reported the deficiency from your destination as described, we regret that we cannot process your complaint retrospectively. You must submit your complaint to us in writing no later than one month after your return to the Netherlands. A complaint that is not submitted in time cannot be processed.

16) Price Changes
We reserve the right to change the travel price if this is necessary for organizational reasons. Upon the introduction of a new program, the prices of the old program will no longer apply for the transitional period. Changes in local prices and surcharges occur frequently. Local taxes, parking fees, admission to museums, swimming pools, public transport, etc., are sometimes increased. We cannot accept responsibility for this, and all published prices are therefore subject to change and serve only as a guide price.

17) Travel Duration/Insurance
The travel duration is stated in whole days; however, despite the possibility that you depart late in the evening and/or return early in the morning, these days still count towards the total travel duration. This is stated in this way for the travel insurance to be taken out. We advise you to take out good travel baggage, accident, and cancellation insurance.  JSB  can assist you with this.

18) Travel Documents
If the trip cannot be made in whole or in part due to the lack of any valid document, all associated costs shall be borne by the traveler.
Travel documents such as tickets and vouchers will be sent to the traveler immediately after all requests have been confirmed. If the traveler has not received the necessary travel documents in time, he must report this to the tour operator no later than five days before departure.
The tour operator is not liable for loss, damage, or the disappearance of luggage, travel documents, and travel papers.

19) Smoking JSB  and the local tour operator have agreed that smoking is not permitted on the bus. Naturally, there is an opportunity for smokers to smoke outdoors during stops.

20) Star Rating
The use of star ratings provides the reader and ourselves with some guidance regarding the combination of quality and facilities for a particular accommodation. As a rule, star assignment is carried out by the local tourism/hotel organization based on local norms and standards of the country or region. However, there is no international rule for this. Consequently, a 3-star hotel in one country can differ significantly from a 3-star hotel in another country. Differences between countries are even possible, making comparisons difficult. We always critically assess an accommodation’s star rating and make changes if necessary if we believe that certain criteria are not met. It is possible that quality and facilities may change over the course of a year, which would necessitate an adjustment to the relevant classification. However, we cannot be held responsible for interim changes.

21) Surcharges
We reserve the right to pass on to the passenger any unforeseen surcharges imposed by governments, airport authorities in connection with expansions, security levies, fuel surcharges due to increases in kerosene and diesel prices, and other taxes and levies to be introduced due to calamities, wars, weather conditions, etc., even if the travel sum has been paid in part or in full.

22) Thrombosis
If you suffer from thrombosis or other problems, you must follow the advice given to you by the carrier.

23) Program execution
Due to unforeseen circumstances, the execution of the travel program may deviate slightly from the planned program. Changes are therefore subject to reservation. We ask for your understanding in this matter.

24) Safety
We advise our guests not to walk in dark, secluded neighborhoods or alleys. It is also strongly discouraged to ostentatiously display watches and jewelry. You should also keep a close eye on your children.

25) Security Levy
In September 2001, it unfortunately proved necessary to introduce a security levy for air travel to cover uncalculated increases in insurance premiums and costs of security measures. To the extent that these costs were known at the time the travel prices were determined, they have been included therein. However, it cannot be ruled out that a levy may still need to be introduced due to further costs.

26) Errors
Obvious errors and mistakes are not binding on us. We reserve the right to correct these by means of errata or via this website.

27) Obligations of the traveler
The traveler is obliged to follow all instructions from the tour operator to ensure the proper execution of the trip. The traveler is liable for damage caused by failure to comply with this obligation.

28) Delays
Unfortunately, air travelers are increasingly confronted with delays. These arise from busy air traffic at all levels, strikes and/or work-to-rule actions, extra security checks, weather conditions, natural disasters, force majeure, civil unrest and technical reasons, or fellow passengers arriving late. However, we cannot accept liability for this, nor for missed connecting transport, pick-ups, or additional costs. These incurred costs are at your own expense. By receiving the flight tickets, you accept the conditions of carriage under which the airlines operate the flights.

29) Expectations
A holiday abroad means different people and customs, a different culture, and different food. In short: different from home. That is one of the attractive aspects of a holiday, but also an aspect to take into account regarding your holiday expectations. Avoid surprises and prepare as well as possible by reading extensively about your destination in travel guides. If you choose simple accommodation, you naturally cannot expect a five-star hotel. You must also take into account the possibility of construction activities in the vicinity of your accommodation or at the destination. Seasonal differences can affect the facilities of the accommodation as well as the immediate surroundings. This can play a role in the shoulder season (April and May) or shoulder season (September and October). It is impossible for us to assess the local situation, as this depends on the occupancy rate of local accommodations, the region, weather conditions, etc. Accommodation owners and the government may make changes or adjustments without further ado. We cannot accept any liability for this.

30) Catering
The following meal arrangements apply to the accommodations:
Bed and breakfast: overnight stay and breakfast are included. Please note that different standards often apply to breakfast in other countries. Only bread, butter, tomato, jam, and a glass of diluted fruit juice are often quite common. Many hotels offer a  continental breakfast  consisting of coffee/tea, rolls or croissants with butter and jam, and sometimes with cheese. At a  breakfast buffet  , you can usually also count on yogurt, fruit, meat and eggs, as well as hot and cold dishes.   Eggs and hot dishes are absent from a continental breakfast buffet .

31) Websites
Product descriptions sometimes include a website where more information can be requested. We accept no liability for the content thereof, and no rights can be derived from the information.  

32) Sea/Pool View
The view of the sea or pool from your accommodation may be slightly or partially restricted by the growth of plants and trees or by the presence of other accommodations or obstacles. Even if there is a partial view, it will be described in accordance with international standards as having a sea or pool view, because the orientation of the accommodation and the room is entirely facing the sea or pool as per the drawing, and it is therefore permissible to assign the classification of sea or pool view.

33) Travel
All trips we offer are always composed of components of accommodation, transport, and (domestic) tickets booked with providers with their own terms and conditions. They are therefore always package tours.

34) Force Majeure
We shall not accept liability for any consequences caused by external factors over which we have no influence or fault. Such as all consequences of an infectious disease or an epidemic/pandemic, earthquake, volcanic eruption, tsunami, or riots at your holiday address.

35) Covid-19
All events resulting from the Covid-19 pandemic, in whatever form, fall entirely outside our responsibility.